Refund policy

Last updated 11 October 2026

Summary

• 14-day money-back guarantee: if you are not happy with your first payment to Vellafolio, ask within 14 calendar days and we will refund it in full, for any reason.
• You can cancel a subscription at any time. You keep what you have paid for until the end of that period, and you are not charged again.
• Duplicate or incorrect charges are always refunded in full.
• If a later renewal was charged by mistake or because you forgot to cancel, you can ask for a courtesy refund within 7 calendar days of the charge, as long as you have not used the paid features since that charge.
• Your rights under the Australian Consumer Law, and under the consumer laws of the country where you live, always apply in addition to this policy.

14-day money-back guarantee

Try Vellafolio without risk. If you are not happy with your first payment to Vellafolio, whether a Day Pass, Premium or Business, email us within 14 calendar days of that payment and we will refund it in full. You don't need to give a reason, and it doesn't matter how much you used the plan.

When we refund under the guarantee, the paid plan ends at the time of the refund and your account moves to the free plan. Your saved documents are not deleted. The guarantee applies once per customer, to the first payment only; later payments are covered by the sections below.

Cancelling a subscription

Premium and Business renew every month until you cancel. To cancel, sign in, open Account, choose Manage billing and select Cancel plan. You can cancel at any time and it takes effect straight away for future renewals.

Cancelling does not end access you have already paid for: you keep your plan until the end of the current monthly period, then your account moves to the free plan. We do not remove paid access early unless you receive a refund for that period, or we close an account for a serious breach of our terms. Your saved documents are not deleted when a plan ends.

A Day Pass is a one-off payment for 24 hours. It never renews, so there is nothing to cancel.

Duplicate or incorrect charges

If you were charged twice for the same thing, charged the wrong amount, or charged after a cancellation had already taken effect, we will refund the incorrect amount in full. There is no time limit for reporting a charge we made in error, but please tell us as soon as you notice.

Courtesy refunds for later payments within 7 days

For payments after your first one: if a charge was made by mistake (for example, you bought the wrong plan or tapped Buy twice) or a subscription renewed because you forgot to cancel, you can ask for that charge to be refunded within 7 calendar days of the date it was made, provided you have not used the paid features since that charge.

"Paid features" means things that are only available on the paid plan, such as unlimited tasks or larger files in the tools, private storage beyond the free allowance, extra portfolios, share links, or Edit text. The tools work on your device and we cannot see how you use them, so we rely on you to tell us honestly. When we give a courtesy refund, the plan for that period ends when the refund is made and your account moves to the free plan.

Courtesy refunds apply to the most recent charge. They do not apply to earlier months that were used.

Faulty services and consumer guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service has a major failure, you are entitled to cancel it and receive a refund for the unused portion, or to compensation for its reduced value. If a failure is not major, we will fix it within a reasonable time, and if we don't, you can ask for a refund. These rights apply whenever they arise and are not limited by the 14-day guarantee or the 7-day courtesy period.

If you live outside Australia, the consumer laws of your country may give you additional rights, such as a right to cancel within a set period. Nothing in this policy or our terms excludes, restricts or modifies any right or remedy that the law gives you and that cannot lawfully be excluded.

How to ask for a refund

1. Email support@vellafolio.com from the email address on your Vellafolio account.
2. Include the date and amount of the charge (the invoice number from your receipt helps). For the money-back guarantee, just say so — no reason needed. For other refunds, add a short reason, for example "charged twice" or "forgot to cancel".
3. We reply within two business days and tell you the outcome. If we need more information, we will ask.

When you will see the money

Approved refunds go back to the card or payment method used for the purchase; we cannot send them anywhere else. We start the refund on the day we approve it. It usually appears within 5–10 business days, depending on your bank or card provider. Refunds are made in Australian dollars, the currency of the original charge; if your bank converted the payment, the amount you see may differ slightly because of exchange rates or bank fees, which we do not control.

Before disputing a charge

If something looks wrong, please contact us first. It is usually the fastest way to resolve it, and you keep all your rights to dispute a charge with your bank.

Contact

Vellafolio is owned and operated by Rumbidzai Matikiti, trading as Vellafolio, ABN 55 939 576 005, Western Australia, Australia. Email support@vellafolio.com.